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Frequently Asked Questions

Do you offer financing?

We have financing options available for qualified buyers. Contact us at (630) 775-9000 or visit the store to discuss financing in detail and see if you qualify.

Do you offer discount codes or discount coupons?

We believe in pricing our jewelry fairly, and so we do not use year-round discount codes or coupons. However, we offer special promotions, sales, and giveaways from time to time. The best ways to stay up to date with our current promotions are to follow us on social media and sign up for our email list!

Do you offer insurance appraisals on your products?

Yes, we are happy to provide a written insurance appraisal document for any items purchased in our store.

Do you buy gold and jewelry?

We do buy gold and various jewelry items. For a complete list of what we purchase and for more information, see our gold buying page.

Do you do jewelry repair?

Yes, our repair experts can perform many simple and complex jewelry repairs. For more information, see our jewelry repair page.

Do you do watch repair?

Yes, our repair experts can perform some watch repairs in-store; we can also assist you in shipping a watch back to the manufacturer for more complex repairs. For more information, see our watch repair page.

Do you offer custom jewelry?

Yes, we can design custom bridal or fashion jewelry to your exact specifications. To learn more about our custom design process, see our custom jewelry design page.

How long do repairs take?

It depends on the complexity of the repair, the availability of necessary repair materials, and our jewelers’ schedules. We will give you an estimated repair time before you leave your jewelry with us, and will strive to have your repairs completed on or before that date.

How long does custom jewelry take?

It depends on the complexity of the design, the availability of necessary repair materials, and our designer’s schedule. We will give you an estimated completion time before you leave your jewelry with us, and will strive to have your piece completed on or before that date.