The service is amazing. I got my fiance her engagement ring here and she loved it. They reached out and made booking an appointment for our wedding bands super easy. Once here, they treated us like family and gave us the best customer experience ever. Love them.
I had an old wristwatch that was in dire need of repair, and Ancona Jewelers, located on Lake Street, charged what I believe to be a fair price, $55.00, to repair the band, which was missing a pin, realign the face of the watch, and replace the battery.
Updated March 12, 2020 --- I own a crucifix that fastened with a short chain; the clasp on one end detached from the remainder of the chain and I had to go to your establishment to get it reattached.
The staff who assisted me were courteous, but the man who helped me was so unbelievably respectful in the way he chose to interact with me, that I really can't find the right words. I believe he was the Store Manager. I think it is appropriate to say that his customer service skills are above the minimum required level.
The price of the repairs was also, in my opinion, quite a bit higher than the minimum required. $35.00 seems steep. I felt that the customer service I received from the Store Manager was enough to increase the score to 5 Stars.
All of that being said, I would love to not have to pay so much on my next visit.
I was helped out by Sherri who is wonderful and delightful. She was great at helping me find exactly what I needed and not trying to get me to buy something I didn’t want like most jewelry places. I’ll definitely go back!
What a great experience at Ancona jewelers. A warm, cozy and friendly atmosphere with wonderful personnel to assist you. Very knowledgeable and patient staff to help you find the perfect gift.
Sherri Bosi asked all the right questions and listened to what I was looking for and she was able to help me find something even better than I imagined while staying well within my budget.
I can’t say enough about Sherri’s professionalism as well as the whole staff. Just a remarkable experience from start to finish.
If you are looking for someone trust worthy to help you find the perfect jewelry for that special someone Sherri at Ancona Jewelers is where you should go.
Brandon was a wealth of knowledge and guided us through this process with nothing but class. He made taking this big step in our lives so simple and pain free. I highly recommend any couple with questions to come in to Ancona, you will not regret it. The perfect rating is well deserved.
Stopped in last minute and Robin could not have been nicer. After explaining what I was looking for she showed me a couple options that would meet my need. The store was very clean and jewelry is elegantly displayed. Highly recommend for everyday and special occasion items.
I can’t say enough about my experience with Ancona Jewelers. The pieces they have are absolutely beautiful and such a variety. Classic pieces, unique pieces, delicate, bold so many options and of the highest quality. The only thing better then the jewels they sell is the service they provide. Anytime I need to purchase a gift they have exactly what I need. You can see the love and care that goes into this beautiful family business from the moment you walk in the door. Highly recommended.
The moment I stepped foot here i knew I was in the right place. I was helped by a Mr Antonio and he had such a lovely smile. He carefully took all my wishes and placed them into a dream come true diamond ring. My most important day of my life started here. Yours can too. I'll never go anywhere else..
Couldn't be happier with my experience at Ancona Jewelers. My fiance and I came in looking for wedding rings, they were recommended to us by friends of ours who also bought their rings there. The staff was extremely helpful and very attentive with making sure we found what we were looking for. Communication and customer service was top notch. They provided expert advice and answered any questions we had. Highly recommend this place to anyone.
Ancona jewelers always knows how to make you feel special for that special moment of your life! They’re Jewelry are beautiful and unique! The staff are so kind, helpful and very knowledgeable of they’re pieces! Can guarantee no one will have the selections of diamonds and jewelry that Ancona has!
I will definitely use them fir any occasion and recommend them to anyone.
If I could give Ancona Jewelers more than 5 stars I would. I walked in on a Saturday afternoon and was immediately welcomed and offered a beverage. Everyone was very helpful and friendly and the experience was first class.
Don’t waste your time with other jewelers. This is the place to go! 100% recommend.
I LOVE THIS PLACE! Came here for a wedding band for the wife and myself. Walking in, the atmosphere is calming and lighting is on point. I just felt comfortable and not rushed. Tony gave me multiple options in my price range and made sure I left more than satisfied. Ended up coming back in for my band that was customized to my liking and another ring for our 1 year anniversary. You walk in and walk out feeling like part of the family. Cheers.
I’ve trusted the Ancona jewelers family for years with some of my most important jewelry purchases. The thing I like most about it is the minute you walk in they treat you like family. They always have an amazing selection of rare and exclusive pieces of jewelry. The best!
I have the utmost trust in the Ancona family and I have since I first bought my wife’s engagement ring through them nearly 20 years ago. I recently had an anniversary and in typical fashion waited a bit too long to organize an appropriate token of my affection. I called Ancona and while they did not have the specific ring I was looking for in stock at the moment, they did design and craft the perfect ring with the perfect stone and the perfect setting in less than a week for me. They really came through and made me look like a hero. I cannot thank them enough and I will not go anywhere else!
They are simply the best. I Have gotten my engagement and wedding rings from Ancona Jewellers, they are always helpful and their expertise really shows with years of experience. I have gotten everything from Valentines presents for my wife to a custom charm for my child. They always put care and time into their customers. Go visit them, you won’t be disappointed.
Love walking in to smiles and familiar faces. The staff is friendly and they make you feel comfortable while shopping! It doesn't matter how big the purchase, I always received their undivided attention. Not to mention, the jewelry is stunning!
I love Anacona Jewelers. Every time I have gone into the store I always get exceptional service not to mention how BEAUTIFUL the jewelry is.
My husband and I went to the store to purchase our wedding bands. Robin spent several hours showing us all different bands. She was so helpful, knowledgeable and wonderful to work with. She had made it a great experience. I highly recommend this jewelry store.
The staff at Ancona are outstanding. They made us feel welcome the minute we walked in the door. It was time for an update to my wedding ring, my husband and I worked with Robin, she helpwd us with ideas and suggestions. I decided to make a couple of pieces from the stones in my ring, the first was a necklace which turned out beautiful and I wear it almost everyday. The next will be a ring and I look forward to working with Robin again. Thanks for the great customer service, it's rare to find these days.
This place is truly amazing! Our associate Robin, was awesome! She was very patient caring and also very educated in the different aspects of each Stone. My future fiance and I are young and Robin was very helpful with finding a stone within our budget. I was recommended by my cousin who bought his ring at and Ancona Jewellers. Highly recommend to others!
I had to make a last minute purchase and had the pleasure of being assisted by Brandon, who stayed past close to help me find the perfect chain for a cross that I needed for a baptism the next day. Thank you for your patience and assistance. You were very knowledgeable and helpful, and I look forward to buying from Ancona jewelers again soon!
Never a bad experience when walking into Ancona. They take the time to get to know you and your preferences when making recommendations on pieces. Their custom designing is impeccable, with careful attention to detail and quality. No matter your style, you cannot go wrong with choosing Ancona!
The most wonderful jewelry store, I love everything about it. You are treated with dignity and respect, everyone knows every aspect of the business. I am always highly satisfied shopping locally at Ancona, never disappointed!!
I have had several different experiences at Ancona, and each one has been positive. I had lost a stone in my wedding band, and I was devastated. Not only did Max reassure me that this happens, but they were able to replace it in no time, as well as tighten two more stones that were loose. Additionally, I had multiple questions about my insurance. The answers to those questions were knowledgeable and thoughtful, and I appreciate their continued level of expertise and professionalism. I highly recommend Ancona Jewelers for any and all of your jewelry needs! They will not disappoint.
Very friendly and knowledgeable staff. Assisted me with a watch battery replacement, and more importantly, helped me pick out a very nice set of earrings to compliment my wife’s necklace. I highly recommend Ancona Jewelers!
The shopping experience is always great. A very classy establishment, no pushy sales people and they really listen to hear what you want to buy. The staff ALWAYS treat you like family and ensure that you leave a happy and satisfied customer.
Bought all my jewelry from Ancona. You can tell it’s all high quality but what I like the most is that it’s a family business. They treat me like a friend and not a one time sale customer like those other big name chains due. Very happy customer!
I am very pleased with the customer service! Paula was awesome to work with and very personable. I actually ordered the wrong piece and realized it days later... I called and Paula corrected my order with no issues. They have a beautiful selection of jewelry and go above and beyond for their customers. Highly recommend!
Ancona Jewelers is an amazing place to select new jewelry and reset and repair outdated jewelry. My experience with Paola has been wonderful. She has helped to guide me through purchasing new rings and resetting other jewelry I already had. They have also done a beautiful job repairing some jewelry I brought in. I’m so happy with my experience with everyone who works there and the lovely selection they have in the store!
My husband wanted to create a custom wedding band as a gift to me for our anniversary. I wanted the stone from my engagement ring set in a wider band with two garnets - one from a ring I got from my mother as a teenager and the other sourced as new for a true past, present, and future ring. We worked with Robin at Ancona and she was awesome! She was very attentive and friendly. I really felt like she cared about my vision of the perfect ring and did all she could to deliver on it. My ring is amazing! A truly unique and breathtaking piece that will last me a lifetime. I am so in love with my new wedding band and have gotten many compliments on it. The 5 star reviews for Ancona are no joke. If you are looking for jewelry or a custom piece, go to Ancona. You will not be disappointed! Thank you so much!
The best jewelers I have been to in the state of Illinois. Traveled 54 minutes out of the city to do a resetting on my engagement ring - (due to a friends a suggestion). The entire staff was very helpful, informative, and even educated me on the process. I appreciate the swift responses/communication upon my questions, and the fast service. I am now looking to make a new purchase! All in all, this place is outstanding and superb - if you’re buying a statement piece, resetting, or even just browsing - this is the place to go. (I’m serious don’t go anywhere else)
I searched all over Chicago land for the perfect anniversary ring for my wife. And after extensive searching, Ancona Jewelers was the correct choice. Their diamond ring selection & The attention they give their clients is simply amazing. I highly recommend Ancona Jewelers for your next diamond jewelry purchase.
Truly a terrific shopping experience with Tony and the rest of the staff! Amazing service, communication and exactly what I'd expect in purchasing a high end engagement ring. I highly recommend them to anyone in the market for an exceptional experience/product. I'll be recommending all friends.
Jewelry can often be a big purchase, I have been a client / customer of Ancona Jewelers since they were established in Chicago, Harlem & Belmont Ave.
With that said, I have not found another Jewelry Store that can even compare to them. I always have faith in their expertise from the beginning of purchases till the end!
When we talk about customer service, this is more a family feel! They are second to none.
I only purchase my jewelry from Ancona Jewelers and they have recently added to my wedding ring and it’s gorgeous! Impeccable work and stellar quality!
Thanks again !! ~ Steph
Working with Enzo and his team was and still is a true pleasure every time I walk into their store. The professionalism and hospitality they exude makes the experience incredibly enjoyable and also allows you to feel you are receiving a trusted and fair price for their pieces, along with an amazing warranty. I will continue to shop with them moving forward and recommend anyone else reading this, to do the same. Thanks!
Very nice family run jewelry store. The wedding bands we purchased were perfect! The entire process of buying was easy and stress-free. Did not feel any pressure to make the purchase. Would recommend this jewelry store to all looking for quality jewelry sold by an honest family business.
I’ve worked with Ancona on multiple custom rings, most recently with Paola. I feel lucky to have such a professional and easy to work with jeweler close to home. Their work is impeccable and Paola is responsive and a pleasure to work with. Really can’t say enough good things about them! Support your local family owned jeweler-you will be impressed.
My husband and I are treated like family here. Everyone is so nice! Never pressured to purchase and helped extensively with big decisions. Love their selection. Something new catches my eye every time I am in there...They definitely have our loyalty.