At Ancona Jewelers, we want you to have a
satisfying shopping experience. For your convenience, the following
payment options are available: Pay Pal, American Express, Visa,
Mastercard, and Discover. Prior to shipment, all items are packaged in
Ancona Jewelers signature gift packaging. As soon as
you place your order using our easy-to-navigate system, we immediately
begin processing it. Because it is immediate, canceling your order is
not an option. Most orders are processed and leave our facility in as
little as four or five business days. If for some reason you change
your mind after placing an order, please see our retrun policy.
Shipping We use the
most reputable shipping companies to deliver your purchase in a timely
manner. We deliver to street addresses in the continental United
States, Hawaii, and Alaska using private carriers. We use United States
Postal Services (USPS) for APO/FPO and P.O. Box destinations.
Security/Insurance Protection
When
your order is shipped from our facility, you will receive an email with
the tracking information. All packages are fully insured at no
additional charge to you and require a signature upon delivery.
Shipping Options
Please note that the shipping times stated below are in addition to the processing time.
Fedex (under $500)
$24.95
Fedex (over $500)
$14.95
USPS (under $500)
$14.95
USPS (over $500)
$4.95
UPS Ground (under $500)
$9.95
UPS Ground (over $500)
FREE
In-Store Pickup
FREE
Deliveries to Alaska and Hawaii may require additional time in transit.
Questions
For product inquiries or help using the Ancona Jewelers website, please call 630-775-9000.
Cancellations & Returns
We want
you to be perfectly satisfied with your purchase. If you are not
satisfied for any reason, you can return the product through the mail for a
refund or replacement.
Returns are easy.
- You must print and complete a Merchandise Return form. To do so, you will
need the original order number.Go to Account Administration > View
Order History. Find your order by order date or order number and select
it. Then select "Print Return Label". You can click here
to go directly to the View Order History page.
- Follow the instructions on the Merchandise Return Form.
- Please make note of why the item is being returned. You can simply write this
on the form you include inside the package.
- The item(s) must be returned in its original packaging and with all
accompanying manuals and accessories.
- Package the item securely so as to avoid damage during shipping. If you
are returning an item of significant value, we recommend that you insure it
against loss or damage.
- All manufacturers' warranties are in effect.
Send the package to:
Ancona
Jewelers, 1570 W. Lake Street, Addison, IL 60101
